Clinic Policies​

Mutual respect 

Fern Pediatric Endocrinolgy respects the time, rights, and privacy of its patients. We kindly request that patients reciprocate this respect to all physicians and staff. 

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On-time appointments 

All reasonable measures are taken to see patients on time. To help ensure we uphold this policy, we request that our patients please arrive 10 minutes early for check-in. If arriving more than 10 minutes late, you may be asked to reschedule.   

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Harassment-free environment 

Our clinic prioritizes a harassment free environment for its patients and staff. Any behaviour considered harassment will not be tolerated in the clinic. This includes, but is not limited to, offensive language, intimidation, physical assaults, or aggressive behaviour. Failure to comply with this policy may result in your dismissal from the clinic. 

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Visit preparation 

Prior to your visit, the physician may ask for forms to be completed. Please ensure any requested forms are completed before beginning the visit with your doctor. This allows for more time to discuss concerns during the appointment. 

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Missed appointment fees 

Please provide a minimum of 24 hours notice if cancelling an appointment. Missed appointment fees are charged to the patient at a rate of $200 for initial consultations and $100 for follow-up visits.  

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Test results 

Our clinic does not provide laboratory or X-ray results over the phone. We do not call if your results have returned normal. If your results are abnormal, our staff will contact you to book an appointment so you can review the results with the physician. 

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Prescriptions 

Please anticipate your prescription renewals and book a medication review appointment at least two weeks before your prescription runs out. 

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For new prescription requests, please contact the clinic to book an in-person appointment. 

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As a member of the CPSA, our physicians strictly adhere to Canadian standards when issuing prescriptions for medications regulated under the FDA and Controlled Drugs and Substances Act.  

 

Email communication  

The Clinic shall take the necessary measures to comply with PIPEDA and PIPA privacy requirements when communicating electronically. Email communications should never be used to access medical care in the event of an emergency, or any situation that patient could reasonably expect may develop into an emergency. In such cases, please call 911 or proceed to your nearest emergency room department. 

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Uninsured Services 

Certain services may not be covered by the Alberta Health Services (AHS). Payment for uninsured services is due upon receipt of the service. We accept Cash, Cheques, Debit Cards, Visa or Mastercard, E-transfers.